Refund Policy:

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Delivery and Returns Policy:

Delivery to in the UK,

*Next working Day Service:
We deliver your order with TNT Next Working Day Parcel Delivery, so you should expect to receive your items the day after your order has been dispatched. TNT advises that it can take longer for a package to be delivered during busy periods, including Christmas and New Year.

3-5 Working Days Service:
We deliver your order with myHermes Parcel Delivery, so you should expect to receive your order the 3-5 days after your order has been dispatched. Hermes advises that it can take longer for a package to be delivered during busy periods, including Christmas and New Year.

Your order may arrive anytime between 7am and 9pm and a signature will be required on receipt of your parcel.

Deliveries aren't made on bank holidays, so you can expect your order to arrive the next working day.

DELIVERY OPTIONS:

UK Standard 3-5 Working days Free when Spend over £70 or special promotions  

UK Standard 3-5 Working days £5.00  

*UK Next Day Next day £10.00 (Place order before 12:00)

**EU Standard 5-10 Working days P.O.A

**Rest of world 8-12 Working days  P.O.A

* Next Day delivery : If you place your order before 12 noon Monday to Thursday, you will receive it the next day. After 12 noon on a Friday or in the weekend, it will be delivered on Tuesday.

** International Shipping : For international orders delivery costs do not include duty and custom charges, you may be required to pay additional domestic sales taxes on receipt of delivery. Additional charges for customs clearance must be accepted by the recipient. We have no control over these charges and they are a reflection of the customs and policies held by the final destination country. In the event that you wish to return your item Miltech is unable to refund import duty and local sales taxes.

Returns:

If you receive an item and wish to return it for any reason you must be returned within 14 days after delivery with the delivery note. The items you return must be in the condition you received them and in the original box and/or packaging.

All items will be checked, once confirmed, we will issue a refund on receipt.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

(This may not apply if there is a fault with your item.)

How to return an item.

1. Simply return to us to process your refund or exchange.

2. The return address: Miltech International Ltd, Unit 3 Magellan close, Walworth Industrial Estate, Andover, SP10 5NT, United Kingdom.

3. Once your return is received and inspected, we will send you an email to inform you that we have received your returned item, and notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. 

4. We will refund the original credit or debit card used for the purchase. A refund will be issued to your account usually within 14 days of your item being received.

Shipping:

You will be responsible for paying your own shipping costs for returning your item, unless in the unlikely event of a faulty item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We strongly recommend that you send your return parcel via a trackable delivery service such as Recorded or Signed For Delivery, as all responsibility for the safe delivery of returned items lies with the customer.

Exchanges:

1. UK Customers : You can return an item for an exchange if you'd like a different item. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order.

2. International Customers : We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different item, then you'll need to place a new order.

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